NJ Transit’s Customer Advocate Looks to Improve Communications Between Agency and Its Riders

Being in the middle can sometimes be a tough place. Stewart Mader’s job finds him talking to NJ Transit customers about how the agency operates and explaining what goes on behind the scenes. It also has him taking customers’ ideas and concerns to top management. Mader serves as the Chief Customer Experience Officer and Customer Advocate for the statewide organization. He talked with Bernie Wagenblast about what his job involves and what he’s learned since joining NJ Transit in April 2019.

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Stewart Mader

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NJ Transit President Talks About Raritan Valley Line

Commuters on the Raritan Valley Line saw the re-introduction of off-peak service one-seat service to and from NYC on the Raritan Valley Line in November. Calls for peak and weekend one-seat service continue. Kevin Corbett, the president and CEO of NJ Transit, sat down with Cranford Radio to talk about the system in general and the Raritan Valley Line in particular.

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Kevin Corbett - NJT

Kevin Corbett

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Operation Lifesaver Working to Keep Cranford Residents Safe Around Rails

With two busy rail lines, NJ Transit and Conrail, passing through Cranford, safety is an issue of concern to parents, law enforcement and others. Operation Lifesaver New Jersey provides education to any group requesting it. Tom Jedic serves on the executive board of the organization and also is a special agent for the Norfolk Southern Police. He talked with Cranford Radio‘s Bernie Wagenblast about the issue and what’s being done.

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Operation Lifesaver  Norfolk Southern  CSX

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Tom Jedic